All patients are admitted on the understanding that they have made arrangements to pay the hospital’s accounts. In some situations, such as when patients have no private medical insurance cover, payment is required prior to admission. In such cases, the charge will be estimated by accounts staff. Any additional charges will be shown on the final invoice and the difference will need to be paid according to normal business practice. If the final invoice is less than the amount already paid, a refund will be sent to you.

In addition, the payment of a refundable bond will be required on or before your discharge for any mobility equipment loaned to you by the hospital.

To assist you, EFTPOS is available and MasterCard, American Express and Visa credit cards are also accepted. We also process MasterCard and Visa credit card payments over the telephone. If paying by cheque, please make it payable to Bowen Hospital.

Some medical insurance policies will refund only a portion of your hospital account. A prompt claim from your insurer, and settlement by you of any shortfall, is expected. It is advisable to contact your medical insurer prior to surgery to obtain prior approval. This will speed up the processing of your claim and may indicate to you in advance the amount you can expect your insurer to reimburse. If you require assistance with the completion of a Claims Form, please ask our reception or accounts staff to help you.

In addition to the hospital account, you are likely to receive separate accounts from your surgeon, anaesthetist, and radiology, as well as other specialists, if applicable. You should pay their fees directly to them.

ACC Patients

Terms and Conditions of Payment