Patient experience reporting has proven to reduce risk and improve health outcomes. Bowen Hospital undertakes to provide the opportunity for all those in our care to tell us about their experiences. Using an online Patient Reported Experience Measure tool, everyone who receives care at our hospital is sent an electronic survey.
Our average response rate is 46% with over 14,000 surveys sent in 2020. In addition, other forms of feedback, be it verbal, email or letter, are all reviewed for improvements.
Through this feedback, Bowen Hospital and Evolution Healthcare are able to monitor and review the service and staff performance against key areas including;
Bowen is proudly part of Evolution Healthcare, which is accredited against both national health standards and international best practice business standards. This ensures an organisational wide focus on quality and excellence.