Quality

At Bowen Hospital, we dedicate ourselves to providing superior health and wellbeing for all our people in our care, in facilities that promote innovation, enabling staff and specialists to be their best.

We achieve this by investing in up to date medical technology and patient management systems.  Through Evolution Healthcare we benchmark our hospital against best practice industry standards and undertakes annual quality improvement awards showcasing quality initiatives across all our health services.

Clinical governance is supported by regular robust reviews that gather key performance data from various sources to identify trends and improvement opportunities.  Benchmarking is a feature of our quality systems.

What our patients say…

“Every staff member made me feel welcome and relaxed.”

“I was treated with respect for my privacy and dignity, with kindness and care from start to finish of my procedure.”

“Very caring, kind and helpful nursing staff.”

“I was treated so well, a lot of information, many opportunities to ask questions, so mindful and respectful.”

“All the staff I came in contact with were so welcoming.”

“Very professional staff and facilities.”

Net Promoter Score

87

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a metric used to measure customer loyalty as it relates to company brand or to a product or service.

How is Net Promoter Score calculated?

Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every patient is a Detractor) to a high of 100 (if every patient is a Promoter).

Net Promoter Score

What is Net Promoter Score (NPS)?

Net Promoter Score (NPS) is a metric used to measure customer loyalty as it relates to company brand or to a product or service.

How is Net Promoter Score calculated?

Subtracting the percentage of Detractors from the percentage of Promoters yields the Net Promoter Score, which can range from a low of -100 (if every patient is a Detractor) to a high of 100 (if every patient is a Promoter).

Your Rights and Responsibilities

We are committed to respecting your privacy and treating you with dignity. If you feel that this has not occurred then please speak to the nurse manager or alternatively you can contact us.

Your rights

Advocacy (independent support)

Access to the Health and Disability Consumer Advocacy Service, is a free confidential service, and is available by calling 0800 555 050, or emailing advocacy@hdc.org.nz. This service will advise on the NZ Code of Health & Disability Service Consumers’ Rights and on making a complaint.